Cancellation Policy – Purna Jewels
(Last Updated: November 2026)
Thank you for shopping with Purna Jewels. We understand that plans may change, and you may need to cancel an order. Please review our cancellation guidelines below.
1. Order Cancellation Before Shipment
Orders can be cancelled only before they are shipped.
To request cancellation, contact us immediately through email or website/app support.
If the order has not been processed yet, we will cancel it and issue a full refund.
2. Cancellation After Shipment
Once the order has been dispatched:
Cancellation is not possible.
You may apply for a return or replacement after delivery as per our Return & Refund Policy.
3. Cancellation by Purna Jewels
We may cancel an order in certain situations such as:
Product out of stock
Pricing or product information errors
Payment verification issues
Suspected fraudulent activity
Refunds will be processed in such cases without delay.
4. Refund Processing
Refunds are initiated to the original payment method
Timeline: 7–10 business days after cancellation is approved
5. Contact Us for Cancellations
Purna Jewels
Email: support@purnajewels.com
Website: www.purnajewels.com
We reserve the right to modify this Cancellation Policy at any time. Please check for updates periodically.