(Last Updated: November 2026)
Thank you for choosing Purna Jewels for your jewelry shopping. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Processing Time
Orders are processed within 1–3 business days after confirmation.
Custom or pre-order jewelry may require additional processing time (mentioned on product page).
Orders are not processed on Sundays or public holidays.
2. Shipping Methods & Charges
We offer reliable and secure courier delivery.
Standard Delivery: 4–7 business days
Express Delivery: 2–4 business days (if available)
Shipping charges will be calculated and displayed at checkout based on location and service type.
3. Cash on Delivery (COD)
COD is available in select locations. Additional fees may apply.
4. Order Tracking
Once shipped, you will receive a tracking link via:
Email or SMS
Your Purna Jewels account order page
You can monitor your shipment status anytime using the tracking details.
5. Incorrect Address or Delivery Failure
Please provide accurate delivery information. If a delivery fails due to:
Incorrect/Incomplete address, or
Customer unavailability
…re-delivery charges may apply.
6. International Shipping
Currently, we only ship within India. International shipping will be introduced soon.
7. Missing / Damaged Product on Delivery
If your package appears tampered with or damaged:
Record a full unboxing video
Contact us within 24 hours of delivery
We will assist with replacement or refund as per our Return Policy.
8. Delivery Delays
Natural disasters, strikes, festival seasons, or courier delays may impact delivery times. We will keep you informed in such cases.
9. Contact Us
For shipping-related support:
Purna Jewels
Email: support@purnajewels.com
Website: https://purnajewels.com
We may update this Shipping Policy at any time. Please review periodically for changes.