Find quick answers to the most common questions about shopping with Purna Jewels.
You can browse products on our website/app and add items to your cart. Proceed to checkout and complete payment to confirm your order.
No, you can order as a guest. However, creating an account helps track your orders easily.
You will receive an order confirmation email/SMS with your order details.
Yes, COD is available for select pin codes with applicable charges.
Delivery usually takes 4–7 business days depending on the location.
Yes! After shipping, you’ll receive a tracking link via SMS/email.
We accept returns within 7 days of delivery for unused and original condition items (excluding earrings, custom jewelry, and sale items). Please check our Return & Refund Policy for full details.
Once we receive and inspect the returned product, refunds are processed within 7–10 business days.
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and COD (selected locations).
Technical or network issues may cause failures. Try again or choose a different payment method.
Yes! But slight variations in color/texture may occur due to lighting and screen differences.
We ensure high quality. If you receive a defective item, contact us within 24 hours with unboxing video.
Cancellation is possible only before shipment. After dispatch, you may request a return.
Email: support@purnajewels.com
Website: www.purnajewels.com
Can’t find your question here? Contact us — we’re happy to help!